In these terms and conditions, “we”, “us” and “our” refers to Glow by Monique Savill. Your access to and use of all information on this website, including the booking of our services, is subject to the following terms and conditions. The information is intended for residents of Australia only.

We reserve the right to amend these terms at any time. Your continued use of the website following any amendments constitutes your agreement to be bound by the terms and conditions as amended. We recommend you review these terms each time you access our website.

1. Website Use & Eligibility

• Our services are available to adults over the age of eighteen (18) years. By making a booking through our website, you confirm you are over 18.
• You agree to use this website for lawful purposes only and in a manner that does not infringe the rights of, or restrict or inhibit the use and enjoyment of, this website by any third party.

2. Booking Policy

• All appointments must be booked in advance, either online, by phone, or in person.
• We require a valid card capture at the time of booking to secure your appointment. In some cases, we may request a deposit in addition to card capture.
• Card details are stored securely and will only be charged in accordance with our cancellation policy.
• We reserve the right to change, reschedule, or cancel an appointment if necessary and will provide as much notice as possible.

3. Cancellation & Rescheduling Policy

• We require at least 48 hours’ notice for cancellations or rescheduling.
• Cancellations or changes made with less than 48 hours’ notice, or failure to attend your appointment, will result in a cancellation fee being charged to your stored card or the forfeiture of your deposit (if one was paid).
• Multiple last-minute changes or missed appointments may result in refusal of future bookings.

4. Suitability for Treatment

• Not all clients are suitable for every treatment offered at Glow by Monique Savill. Suitability will be determined during your in-person consultation.
• We reserve the right to deny or refuse treatment if it is deemed not in your best interest, or if there are medical, ethical, or professional concerns.

5. Photography Policy

• Clinical photography is a mandatory part of our treatment process and is required for all clients. These photographs are taken for medical documentation purposes and are stored securely.
• If you do not consent to required clinical photography, we will not proceed with treatment.
• Photographs for marketing purposes will only be used with your explicit written consent.

6. Service Descriptions & Results

• We make every effort to ensure that service descriptions, treatment information, and images on our website are accurate. However, we do not warrant that descriptions are error-free.
• All treatments are tailored to the individual, and results will vary. We do not guarantee specific outcomes.
• Information on our website is for general purposes only and is not a substitute for professional medical advice.

7. Intellectual Property

• The copyright to all content on this website, including graphics, images, text, and layouts, belongs to us or we have a licence to use them.
• You may view, download, and print content for personal use only. You may not reproduce, distribute, or modify any content without prior written permission.

8. Limitation of Liability

• To the extent permitted by law, we exclude all liability for any loss or damage arising from your use of this website or attendance at our clinic, except where such liability cannot be excluded under Australian law.

9. Privacy

• We take reasonable steps to protect the privacy and security of any personal information you provide.
• Our Privacy Policy, available on our website, explains how we collect, use, and store your personal information.

10. Jurisdiction

• These terms and conditions are governed by the laws of New South Wales, Australia. Any disputes arising in connection with these terms will be subject to the jurisdiction of the courts of New South Wales.